Legal & Billing
At Rudram Soft Innovation Private Limited, we are committed to maintaining a transparent and fair payment process for every project. Since our services involve consultation, planning, design, software development, testing, and technical expertise, payments are allocated to project execution as work progresses. This Refund Policy explains how payments, cancellations, additional services, and maintenance charges are handled to ensure clarity and mutual understanding between the company and our clients.
Advance payments are required to initiate the project and reserve development resources. These payments cover requirement analysis, project planning, technical consultation, system architecture, UI/UX design, documentation, resource allocation, and the initial stages of development. Once work has commenced, the advance payment is considered utilized toward the execution of the agreed services and cannot be treated as a refundable deposit.
Clients may request project cancellation at any stage by providing written notice. However, as development activities begin immediately after project confirmation, all fees and service charges already paid are non-refundable, irrespective of the reason for cancellation. This policy applies whether the cancellation occurs before project completion, during development, or after partial delivery, as development resources, planning, and technical efforts have already been invested in the project.
Any new feature, modification, redesign, enhancement, integration, or change requested after approval of the original project scope will be considered additional work. Such requests will be evaluated separately, and clients will receive an updated quotation, revised timeline, and implementation plan before the additional work begins. Charges for additional services are not included in the original project cost and are not eligible for refund once development has commenced.
Complimentary technical support and maintenance are provided only for the period specified in the service agreement after successful project delivery. Any maintenance, updates, bug fixes outside the complimentary support period, feature enhancements, security improvements, server management, or future modifications will be charged separately. Maintenance fees are applicable only to the requested services and are independent of the original project development charges.
Refunds will not be provided for services that have already been completed, delivered, approved, or accepted by the client. Once a project milestone or final deliverable has been approved, the work is considered successfully completed and the corresponding payments become non-refundable.
If a client has any concerns regarding invoices, payments, or project billing, they are encouraged to contact our team promptly. We will review the matter and make reasonable efforts to resolve any genuine concerns through mutual discussion before further project activities continue.
Rudram Soft Innovation Private Limited reserves the right to modify or update this Refund Policy whenever necessary to reflect changes in our business practices, legal requirements, or service offerings. Any revised version will become effective immediately upon publication on our website unless otherwise stated.
