1. Order Cancellation

• Orders may be cancelled before dispatch for a full refund.
• If delivery is delayed beyond the committed timeline, the customer may cancel the order and claim a refund.
• Cancellation requests must be sent to [email protected] with order details.

2. Return & Refund (4-5 business days.)

• Refund will be credited to your original payment method within 4-5 business days.
• Orders can be returned within 7 days of receiving.
• Products must be in original, sealed, unused, and saleable condition along with invoice.
• Shipping or transaction charges, if applicable and disclosed at the time of purchase, may be deducted.

3. Replacement / Voucher for Distributors

• Replacement orders will be delivered within 3-5 business days
• If a product is found damaged, defective, or wrongly supplied, the Company will replace the product free of cost, subject to verification.
• If the Distributor does not wish to receive the same product, the Company may issue a Cash Voucher of equivalent amount (Zero PV/BV).
• The voucher:
  • Will be valid for 15 days from the date of issue.
  • Can be used to purchase products of choice.
  • Will not be redeemable for cash.

4. Non-Returnable Products

• Opened, used, tampered, or broken-seal products are non-returnable, except in cases of verified manufacturing defect.

5. Claim Process

To initiate cancellation, return, or replacement:

• Email: [email protected]
• Provide Name, Order/Invoice No., Reason, and Photos (if damaged/defective).

6. Compliance

• This policy is framed in accordance with the Consumer Protection (Direct Selling) Rules, 2021, Government of India.

Contact Information

For any privacy-related concerns or requests, you may contact:

Rehansa India LLP

Email:[email protected]